Terms and Conditions

Last updated: November 9, 2026

These Terms and Conditions (“Terms”) govern your use of annoman.com (the “Website”) and any services you order from Engr. Md Abdullah An Noman, Milan, Italy (“I”, “me”, “the Provider”). By using the Website or placing an order you agree to these Terms and to the Privacy Policy.

1. Services

I offer professional services such as web design and development, WordPress/WooCommerce, custom web applications, SEO and AI SEO, digital advertising set-up and management, and electrical/automation consulting. Each service page describes the scope, packages, delivery time and number of revisions. Anything not listed is outside the scope unless agreed in writing.

2. Orders and custom offers

  • An order is placed when you submit the order form with your details and project brief. It becomes confirmed only after the payment has been received (or verified, for manual payments).
  • Fixed packages have a fixed price, delivery time and revision count shown on the service page.
  • Where a service allows a custom amount, the price depends on project size and budget. We agree the scope first; you then pay the agreed amount. The amount must be inside the limits shown on the service page.
  • I may decline or cancel an order that is unclear, unlawful, or outside my expertise, with a full refund of any payment received.

3. Prices, currencies and taxes

Prices are shown in US Dollars (USD), Euro (EUR) or Bangladeshi Taka (BDT). Amounts in a currency other than the one a package is priced in are converted using the rates set on the Website and the amount you see at checkout is the amount you pay. Prices exclude any taxes, VAT, bank, gateway or currency-conversion charges unless stated otherwise; such charges applied by your bank or the payment provider are your responsibility.

4. Payment

  • You can pay with the methods shown at checkout for your chosen currency: online gateways (for example PayPal, Stripe, bKash, SSLCommerz, aamarPay) or manual methods (mobile banking such as bKash, Nagad, Rocket; bank transfer; Revolut).
  • For manual payments you must send the exact amount and submit the transaction ID. Work starts after I verify the payment, normally within 24 hours.
  • Payments made to the wrong account, with the wrong amount or without a valid transaction ID may be delayed or rejected.
  • Chargebacks or payment reversals without first contacting me to resolve the issue may lead to termination of the service.

5. Delivery, revisions and your responsibilities

  • Delivery time starts when payment is confirmed and I have received the information, files and access I need. Delays caused by missing information extend the delivery time.
  • Each package includes the stated number of revisions for work within the original brief. Changes outside the brief are new work and may be quoted separately.
  • You confirm that you have the rights to all content you provide and that it does not infringe any law or third-party right.
  • You are responsible for keeping backups, and for hosting, domain, licence and third-party service costs unless the service page says otherwise.

6. Intellectual property

Upon full payment, you receive the rights to the final deliverables created specifically for you. Third-party components (themes, plugins, fonts, stock media, open-source code) remain under their own licences. I keep my pre-existing tools, code libraries and know-how, and may show non-confidential parts of the finished work in my portfolio unless you ask me in writing not to.

7. Confidentiality

I will keep your non-public business information confidential and use it only to deliver the service, except where disclosure is required by law.

8. Cancellations and refunds

  • Before work starts: you may cancel and receive a full refund.
  • After work has started: a partial refund may be given in proportion to the work not yet completed.
  • After delivery: because digital services cannot be returned, refunds are not available except where I failed to deliver what was agreed, and then only after I have had the chance to fix the issue.
  • Approved refunds are issued through the original payment method where possible; gateway or bank fees may be deducted where they cannot be recovered.
  • If you are a consumer in the EU, mandatory consumer rights are not affected. By starting a digital service at your request you acknowledge that the right of withdrawal may be lost once the service has been fully performed.

9. Use of the Website

You agree not to misuse the Website: no attempts to gain unauthorised access, disrupt it, send spam through forms, or scrape personal data. I may suspend access to protect the Website.

10. Content, links and accuracy

The content on this Website is provided for general information. I try to keep it accurate, but I do not guarantee it is complete or up to date. Links to third-party sites are provided for convenience; I am not responsible for their content.

11. Disclaimer and limitation of liability

Services are provided with professional care, but results (for example search rankings, advertising performance, sales or traffic) cannot be guaranteed. To the maximum extent permitted by law, my total liability for any claim relating to an order is limited to the amount you paid for that order, and I am not liable for indirect or consequential losses such as lost profit or data. Nothing in these Terms limits liability that cannot be limited by law.

12. Changes to the Terms

I may update these Terms. The version in force when you place an order applies to that order.

13. Governing law and disputes

These Terms are governed by the laws of Italy, without prejudice to mandatory consumer protection rules of your country of residence. Please contact me first so we can try to solve any problem amicably; if that fails, the competent courts are those of Milan, Italy, unless mandatory law gives you the right to use your local courts.

14. Contact

Engr. Md Abdullah An Noman · Milan, Italy · engr.annoman@gmail.com